Help Desk Manager


DURATION: 1 week
Some prices may differ depending on the course venue.
Course ID :
Course Places: All countries - Istanbul ( Turkey ) - Lebanon (Beirut) - Malaysia - UAE (Dubai) All countries
Course Date: Start End
March 5, 2018 March 9, 2018
May 14, 2018 May 18, 2018
September 3, 2018 September 7, 2018
September 24, 2018 September 28, 2018
October 8, 2018 October 12, 2018
November 5, 2018 November 9, 2018

Help Desk Manager

Course overview

You’ll learn how to champion the support center to c-level management communication and promoting the pivotal role of the help desk and support center to the organization you’ll also learn techniques to better manage relationships ,how to build vision/mission statements ,key tools and processes that lead to optimal support center performance ,and how to effective market your support.

Knowing how to build and deliver on service level agreements, work in partnership with other business units and build great teams facilitates the development of a robust and respected support organization –one that you’ll be proud of .


Who should attend?

Help desk manager Programme for experienced help desk and support center supervisors managers and project managers .it is designed specifically for managers who are responsible for day –to-day operations.

Programme outlines

  • Techniques for managing relationships across the enterprise
  • Understand what is required to build service level agreements
  • Tips and techniques to assist you in hiring training motivating and retaining top notch employees
  • Value of mission /vision statements
  • Key processes for ensuring a successful service  center performance
  • Common technologies utilized in a service center
  • Benefits of each of the service delivery models
  • Outsourcing models and value of each model
  • How to plan and manage enhancements to the help desk organization
  • Negotiation and conflict resolution / management skills
  • Methods for building and maintaining high-performance teams
  • How to market your services internally /externally
  • Valuable tips from discussions on real –life experiences


For inquiries :

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EuroMatich Training Center Istanbul


We are committed to delivering the very latest business knowledge to our clients. Our services encourage quality learning and empower clients to deepen their knowledge, engage in the learning process, further develop their skills and enhance their career potential. In addition, we provide unrestricted access to our Knowledge Resource Centre which offers a variety
of management tools ...

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PHONE: +90 (212) 296 7757

FAX : +90 (212) 296 7747

Turkey - Istanbul - Ergenekon Mahallesi, Şişli - Papa Roncalli Sk No:129

Turkey - Istanbul

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